So I heard about this new(ish) service called Alice.com, where users can manage an account that services their monthly household supply needs (e.g.: toilet paper, batteries, detergent, soap, toothpaste, etc.). It’s kinda like the Netflix of consumer packaged goods. According to a recent post on Mashable.com, Alice wants its users to answer two questions:
- Do you run out of stuff?
- And do you hate going to the Wal-Mart or grocery store to buy it all?
If you’re like me, you probably also answered “yes, and yes” to both queries. I decided to check it out– anything to save me time and effort is good in my book. Or, is it?
I logged onto the site’s friendly interface, thinking this would just take a minute. I was right, because as soon as I selected the easy-to-find “Start your FREE account” button, I was stopped cold by what I saw next. Displayed across the page were adorable cartoon likenesses of myself and potential family members, each inviting me to customize hair, eyes, and skin tone to better “tailor” my experience. A friendly speech balloon hovers over each family member, gently saying “Pick Me!”.
Here’s my problem with Alice: By picking one of these icons, thereby acknowledging which of them I and those in my household most resemble, I know I’m about to embark on a very clever path of giving up every bit of personal data known to man. Right off the bat, the site will capture my sex, age, marital status (not to mention the same of my wife’s, children, and infants living in the home). I thought “ah-uuh, not so fast.”
Curious to know with whom my info would be shared, I checked out their privacy policy (more like non-privacy). The not-so-fine print fesses up to collecting nearly any type of personal as well as non-personal data they wish. This means email addresses, mobile numbers, household demographics and income data, the age of your kids and even your ISP address. In most cases they reserve the right to share it with others whenever they please! Considering the thousands of marketers and product providers associated with Alice, I at short last reached a decision: “I’ll go to the store to get my own toilet paper, thank you very much.”
The last thing I need is for every brand and provider of toilet paper to know my TP usage rate. After all, that’s the service Alice provides: Users specify the quantity of goods needed, as well as the time it takes for the household to consume said goods, and Alice replenishes supplies as often as the needs demand. They even ship for free, so you’ll never have to drive to the store again! It sounds great, I know, but the underlying issue by far supercedes my laziness of making that corner store run for TP at midnight.
The next two steps in Alice.com’s sign-up process showcase the innumerable product offerings, and of course, the capturing of your account information. I’m not really worried about my banking info as much as I am for my actual physical address. It’s a mail service, so for it to work, you have to give up where you live. That’s CITY, STATE, and ZIP folks. To recap, this would add my mailing address to the list of consumer data they’ve already collected surrounding not only me, but my family too! My poor children would never forgive me if I signed them up as infants. Sure they’d like the free birthday promotions and coupons sent from the ENTIRE CPG industry, but I’m guessing a free Downy Snuggle Bear would get old after age 6 or so. We’d be buried under a mountain of junk mail before Jr.’s seventh birthday.
So don’t do it folks. Don’t sell your family members down the river to an endless mailing list in the sky. Buy your goods on a real-time “needs” basis; the old fashioned way, by driving (or walking or riding a bike) to your friendly corner store or grocery, where you kinda know the attendant, and he kinda knows you. You’re kids will thank you, your spouse will thank you, and the earth will thank you.



















Thanks for the post John. I appreciate you taking the time to check out the site. I’d like to take some issue with your claims that our privacy policy opens your personal information up. Like many sites on the Internet, we make a distinction between non-personally identifiable information (stuff like your family size, zip code and the like) and personally identifiable info (name, address, e-mail, etc.). We have a strong policy against ever sharing personally identifiable information with third parties and our privacy policy says as much. We do, share non-personal info with our manufacturer partners, but the sharing is done to help both the manufacturer and the end consumer. For example, this kind of information allows you to receive a customized coupon on the site, or perhaps a special loyalty reward. The manufacturer won’t know your name or address; instead they will be working off of aggregate data. Lots of customers think this is a pretty decent tradeoff. It’s very similar to the grocery loyalty card you might carry with you.
I hope that helps address your concern and again, I really appreciate you taking a look at Alice.
Mark
Mark-
Thank you as well for your thoughtful comments. It shows great strategy on the part of the Alice.com team and its creators. It’s smart social media engagement, an element of this initiative that could make or break a site like yours.
As an interactive marketer myself, I understand the distinction between personal and non-personal information gathering. But as a consumer, I’m still leery. Anytime thousands of marketers are gathered anywhere near my personal information I get skittish. Even so, I believe you when you insist that your policies will not allow my personal information to be given out. But with something this big, and with so many parties involved, I feel like someone somewhere might mistakenly leave a backdoor open. Maybe it’s just me.
Actually, I’ll tell you what: I’ll monitor your site for a year, gaining feedback from the stories I hear from users and the blogosphere. If the results are positive, and complaints are low, I’ll give it a try. Deal?
Give my best to Alice,
John Jacobsen
Great post! I’ll subscribe right now wth my feedreader software!